What are your hours?
Well-Key Urgent Care centers are open 8am – 8pm everyday, 7 days a week, 363 days a year (closed Thanksgiving Day and Christmas Day)
What insurance plans do you take?

We accept most private and commercial insurance plans. You can call your insurance company ahead of your visit to verify participation with your plan.

Do you accept walk-ins?

Appointments are never necessary, and walk-ins are always welcome.  We always strive to have you in and out within one hour, no matter when you arrive.

What sort of medical services do you provide?

We offer walk-in, urgent care services for injuries and illnesses and occupational health services.


Do you see children?
Yes, ages 6 months and up.
Do you provide drug screening?
Yes, we provide DOT and non-DOT drug screening and saliva alcohol testing. If you need a drug screen at the request of your employer, your company will need to set up an occupational medicine account through our corporate office by calling:(865) 428 2773.
Do you provide x-rays?
Do you provide physicals?

We provide sports, camp, pre-employment & DOT physicals. We also do biometric screen exams for insurance purposes. 

Occupational Medicine FAQs
What is an MRO (Medical Review Officer)?
A Medical Review Officer, or MRO, is a physician who is certified to review drug screen results. If your company chooses this service and you have a positive drug screen, our MRO will review the result, contact and interview the patient, and then determine whether there is a reason other than illegal or illicit drugs as to why the result is positive. This service is required on DOT drug screens; however, we recommend it for non-DOT drug screens as well. By using a MRO an employer may decrease its legal risks in the event it takes adverse action against an employee for a positive drug screen result.
Who do I call to correct or update protocol information on my account?
To update information on your account, such as contact names, billing addresses, and/or services needed, please call the corporate office at (865) 428-2773
Who do I call for a billing issue?

Contact the Corporate Office at (865) 428-2773 to speak with billing Monday-Friday 8:00am – 5:00pm.

What is your corporate office address?

Well-Key Urgent Care
1787 Veterans Blvd.
Sevierville, Tennessee 37862